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Head of Digital Production


  • £65k – £75k DOE
  • Plus Performance Bonus
  • Full Time
  • Home and or the office in Bristol
  • Immediate

Key Benefits

  • Additional Christmas Paid Holiday
  • Personal Development Plan and Support
  • R&D time to work on new self-generated projects
  • Conference budgets at opportunities to speak at and attend events.
  • Personalised avatar and mug (cooler than it sounds)
  • Flexible and relaxed working

In Brief

Rixxo is creating a rapid deployment blueprint of a B2B eCommerce system. Our mission is to be able to deploy a store with a little repetition of work as possible.  Why do the same things over and over again when we start our next development, immediately as good as the last?

Right now we’re working on:

  • Lumarix  – A B2B eCommerce blueprint with fully atomic Figma mockups, CICD deployment and a growing list of custom functions and integrations
  • The ODB – A much better way to process back end telesales orders
  • Page Builder extensions to extend the default Magento Pagebuilder
  • Growing our client’s businesses through strategic consulting
  • A new frontend framework (maybe PWA)
  • Lead generation B2B websites in addition to eCommerce builds

The Head of Digital Production is a senior management role. You will be responsible for significant aspects of the business and our success and growth will depend on your ability and passion.

The Directors will treat you as a partner affording you information, flexibility and trust that is required to do this role. That being said you are also the expert that they will lean on and should lead the Directors where appropriate to success. Being self-driven and a problem solver, with a “can-do” entrepreneurial spirit is vital. Your new development team are masters at turning business strategy and solutions into code and need your leadership to get it done on time and on budget.

As you will be such a critical leader within the business it is only fair that you are rewarded for success. There is a generous performance-based bonus for you and for your team that you control.

Head of Digital Production role in detail

In addition, you will be responsible for

  • Owning the production process through to delivery.
  • This is to say you are involved in ensuring the scope of the sale will set the company up for success by working with the sales team
  • Ensuring only “good” projects get closed and enter the workflow
  • Take ownership of the entire delivery process
  • Reporting success and growth to the Senior Management team
  • Recruitment and selection of the engineering and production team decisions for your growing team
  • Write requirements and job descriptions
  • Interviews
  • Selection of candidates
  • Management
  • As this role progresses Rixxo are open to adding additional HR support For now the Office Manager can assist in finding new candidates
  • Software and tool selection used, and its training, for delivering products
  • Sourcing Freelancers and Contractors where appropriate
  • Leading and supporting the production team, in reference to both client work and personal development
  • Managing the support slot schedule and deciding on how much work can be done in each slot
  • Training the team on using resourcing tools and processes and creating job descriptions for owners in each project phase.
  • The Christmas shutdown period. Historically this period runs from Christmas Eve until the New Year and is given as an additional holiday bonus if all projects are complete and satisfied. This decision rests with the HoP as it will affect efficiency.
  • Managing the support teams time off, requirements alongside our HR Manager
  • Filling in when the PM team is short of resources
  • Peer and performance reviews of your team members
  • Working closely with Directors who do most of the selling and the Production team to manage production budgets in accordance with client and agency expectations
  • Meeting clients, listening to their needs and being trusted to deliver on brief and on time
  • Contributing towards new business pushes, including creating and participating in pitches for new clients
  • Keeping our team passionate about what we do, focused on customer service and delivering excellence

Fundamental KPIs

  • Delivery of projects “On Time”
  • Involved in estimating and setting a timeline
  • A proper record in Scope of date changes
  • Delivery of project “In Budget”
  • Involved in estimating and setting a timeline
  • Record keeping of scope and date changes
  • Delivery costs below billing to ensure profitability
  • The efficiency of delivery, creating a value proposition
  • Repeat work from existing clients
  • Client Satisfaction
  • Team Satisfaction

About You

A great coordinator and people manager, you should have a pragmatic, problem-solving attitude and the ability to clearly articulate ideas and critique the work of the team to lead us to fulfil briefs and deliver an exceptional standard of work to each of our clients.

You’ll be confident dealing with contacts at every level including presenting, project managing, and balancing day-to-day responsibilities of your team, with an additional strategic focus on promoting, developing, and extending the business of the agency, ensuring your department runs in the most efficient way.

  • Significant experience in managing the production of projects within an agency, with the ability to pull from that knowledge to guide & train staff.
  • Experience managing & motivating a team that enhances work relationships & encapsulates the company brand & values.
  • Personable, credible, & able to establish trust with team members.
  • The ability to oversee a team that will be working across multiple jobs at any one time, gaining an understanding of what’s happening with each project.
  • Strong client management skills.
  • A high level of proficiency in directing projects & communicating with both internal staff & clients.
  • Extensive understanding of budgets, industry-standard rates & the relevant usage rights across all bought media & social channels.
  • Excellent contract negotiation skills & knowledge of competitor pricing.
  • The ability to help develop & implement new approaches to operational structures & company processes.
  • The ability to identify new business opportunities with proven success on pitches and proposals.
  • Demonstrate a real passion for the role.

Demonstrable Experience


  • Delivering complex projects
  • Managing delivery deadlines and developers
  • Change management


  • Jira & Confluence
  • Experience with an eCommerce CMS such as Magento, Shopify, WooCommerce, OpenCart or others
  • Experience with content management systems such as WordPress, Joomla, Drupal or others

Other Benefits as a Head of Digital Production

Apart from being part of a passionate and supportive team, working with some of the best brands, you’ll also receive some, all or more than the following benefits.

  • Additional Christmas Paid Holiday
  • Personal Development Plan and Support
  • R&D time to work on new self-generated projects
  • Daily Fika (Tea and Cake break with the team)
  • Monthly Social Activities
  • Conference budgets at opportunities to speak at and attend events.
  • Cycle to Work Scheme
  • Personalised avatar and mug (cooler than it sounds)
  • Team pension
  • Flexible and relaxed working
Apply for this role

If this sounds like an opportunity for you or you have any questions, we would love to hear from you. Please send us your CV using the contact form or via

And if you have a portfolio, Github, or website to show us, we would be keen to take a look, as it would give us a better idea of what you’re all about.