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5 Tips for a Thriving, Productive Agency


One of the main challenges for any creative agency is attracting and keeping talented employees. The quality of an agency’s work depends directly on the skills of its team. So, keeping good staff is essential for long-term success and high-quality output.

Rixxo is a thriving eCommerce agency with more than a decade of delivering growth for clients. We firmly believe fostering a happy and productive workplace is fundamental to our success. In this blog post, we will explore five key ingredients that contribute to employee happiness. Whether managing a traditional office or a hybrid remote team, these insights will help enhance employee satisfaction and boost your agency’s productivity.

But before we get into the details, why is employee happiness so important?

The benefits of employee happiness

It’s no secret that a happy workforce is more engaged, productive, and creative. With staff retention rates being a significant challenge for UK employers in 2024, happy employees are less likely to leave, reducing turnover costs and retaining valuable knowledge within the company. Happiness fosters a positive work culture, attracts top talent, and encourages collaboration and innovation. Indeed, research shows that satisfied employees deliver higher-quality work and provide better customer service for clients, so everyone benefits.

Investing in employee well-being isn’t just good for morale; it’s a smart business strategy.

While small to medium-sized agencies may not offer the high salaries of big tech, they can compete with an exceptional work culture and job satisfaction. By fostering a supportive, inclusive, and flexible environment, providing meaningful work, and encouraging work-life balance, small to medium-sized agencies can attract and retain top talent.

With the case made for employee happiness, let’s dive into our top tips for a thriving, happy agency.

1. Foster a positive culture

5 Tips for a Thriving, Productive Agency

Creating a positive culture at Rixxo is about more than just our work—it’s about how we do it. We strive to cultivate a supportive, inclusive environment where teamwork and open communication are standard. Encouraging a culture of mutual respect and appreciation ensures everyone feels valued.

Recognising and celebrating achievements regularly is key to boosting morale and fostering a sense of belonging. By organising team-building activities, we strengthen relationships and improve collaboration.

A positive culture is the foundation of our agency’s success, making it a place where employees thrive and produce their best work.

Practical steps to foster a positive culture

  • Regular recognition
    Recognising employees’ hard work and contributions is essential, whether done formally or informally. This could involve monthly awards, public shoutouts, or dedicating time in meetings to highlight recent success stories. Creating a platform for colleagues to acknowledge and thank each other fosters camaraderie and mutual appreciation.
  • Team-building activities
    Regular team-building activities, such as after-work events and social gatherings, help maintain a sense of connection and teamwork. Additionally, dedicating daily time for discussions on non-work topics can be highly effective in fostering camaraderie.
  • Open communication channels
  • Establish open-door policies where employees feel comfortable approaching leadership with ideas, feedback, or concerns. This can be reinforced by regular one-on-one meetings with managers to ensure dialogue. Use digital communication tools to maintain transparency and inclusivity, especially in hybrid or remote work settings. Platforms like Slack for real-time messaging and dedicated channels for different topics can help keep everyone in the loop and encourage open communication.

Implementing these practical steps has helped reinforce a positive culture at Rixxo, ensuring that employees feel valued, connected, and motivated to contribute their best work.

2. Flexibility and hybrid working

Photo showing someone working from home

The impact of the COVID-19 pandemic

The COVID-19 pandemic accelerated remote working as businesses worldwide adapted to lockdowns and social distancing. This shift revealed the benefits of remote work, such as increased flexibility, reduced commuting time, and cost savings. However, it also introduced challenges like the need for effective communication tools, maintaining team cohesion, and balancing work-life boundaries.

Consequently, many companies, including Rixxo, adopted permanent hybrid or remote work models. With team members spread across the UK and globally, Rixxo’s hybrid work policy ensures all employees feel included and supported.

By using technology like video calls and Slack channels to maintain communication, along with regular catchups to keep everyone connected, our experience has shown that a flexible environment empowers the team to deliver their best work from anywhere.

Achieving balance

Though remote work offers flexibility, it can lead to feelings of isolation and difficulty in maintaining a good work-life balance. At Rixxo, we’ve found that regular in-office meetups and social events are essential for fostering a positive company culture and supporting staff well-being. These gatherings help strengthen team bonds, enhance communication, and provide much-needed personal interactions, balancing the benefits of remote work with the importance of human connection.

3. Invest in technology

Photo of a mobile phone using the Slack chat app

In recent years technology has transformed how remote teams operate. Platforms like Slack enable real-time messaging, while project management tools keep everyone aligned and on track. Video conferencing software allows face-to-face interactions, even from a distance, fostering a sense of connection and inclusion.

By maintaining communication channels and investing in tech, we enhance productivity and ensure that our team can work efficiently from anywhere.

At Rixxo, our approach includes:

  1. Real-time messaging:
    • We use Slack for quick, real-time communication, reducing email clutter and allowing for immediate responses.
    • Dedicated channels for different projects and departments help keep conversations organised and focused.
  2. Project management tools:
    • Tools such as Jira help track project progress, assign tasks, and set deadlines, ensuring everyone is on the same page.
  3. Video conferencing:
    • Regular video meetings using platforms like Google Workspace facilitate face-to-face interaction, crucial for maintaining team cohesion and engagement.
    • Video calls are used not just for work-related meetings but also for virtual social gatherings to keep the team connected on a personal level.
  4. Document sharing and collaboration:
    • Cloud-based tools like Google Workspace and Confluence allow for real-time collaboration on files.
    • These tools ensure that all team members have access to the latest versions of documents, regardless of their location.

By integrating these technological solutions and maintaining clear communication protocols, we create an environment where our team can thrive, whether they’re working from the office or remotely.

4. Personal development

Personal development boosts staff morale by helping employees improve their skills and advance their careers. When companies invest in their future, employees feel valued and motivated and the company benefits from a more skilled, innovative, and engaged workforce.

Rixxo’s approach

  • One-on-one meetings: Regular individual meetings with team members to discuss their progress, address any concerns, and provide constructive feedback.
  • A culture of learning: Employees are encouraged to participate in courses, workshops, and seminars to acquire new skills and stay updated with industry knowledge.
  • Career advancement: Encouraging goal-setting and providing clear pathways for career progression within the company and broader industry.

By prioritising regular check-ins and professional development, we ensure our team feels valued and supported.

5. Healthy workspaces

Photo of a clean, minimal workspace

Creating a healthy workspace is crucial for enhancing physical well-being and productivity. While there is no single solution, prioritising certain elements can significantly contribute to a healthier work environment. Ergonomic furniture, adequate lighting, and a clean, organised space are key factors that ensure our team remains comfortable and focused.

Practical steps

  • Adjustable desks: Offering sit-stand desks to allow flexibility in working positions.
  • Natural light: Maximising natural light to boost mood and energy levels.
  • Regular cleaning: Maintaining a tidy workspace to create a pleasant working atmosphere.
  • Regular Breaks: Promoting regular breaks to prevent burnout and maintain focus.

By focusing on these elements, we create a workspace that supports the physical health and well-being of our team, leading to increased productivity and job satisfaction.

5 steps to a happier, more productive agency

Creating a thriving, happy agency requires a holistic approach that prioritises employee well-being, flexibility, technological investment, regular check-ins, and healthy workspaces. At Rixxo, we have embraced these principles, understanding that our success is intrinsically linked to the satisfaction and productivity of our team.

Ultimately, the strategies we implement to boost employee happiness are not merely perks but essential components of a sustainable business model. As we continue to adapt and evolve, our commitment to creating a supportive, inclusive, and dynamic workplace will remain at the core of Rixxo’s ethos, ensuring that we stay ahead in an increasingly competitive landscape.

By prioritising employee happiness, we build a resilient and innovative team capable of delivering exceptional results for our clients.

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