10 Orderwise powered features for B2B eCommerce

More than just a backend tool

Most businesses using Orderwise barely scratch the surface of what it can do, especially for customer experience on your eCommerce site.

It’s often seen as a back-office system. A necessary engine that keeps operations running. The truth is, it holds untapped potential to improve your digital storefront. With the right integration, it can do more than sync data. It can drive real-time features your customers actually notice, trust, and use.

An integrated ecommerce store becomes a powerful sales and service tool, powered by the same engine that runs your operations.

Why an Orderwise integration changes how you sell

Orderwise holds a wealth of business-critical data: stock levels, pricing, order history, delivery timelines, customer accounts and more.

The value comes from surfacing that data in the right way. With smart integration, this information powers useful, self-serve features that improve customer experience, reduce internal workload, and help your team sell more with less friction.

We’ve helped clients deliver features like pre-orders with reliable promise dates and automated discounting based on expiry. These features drive revenue, reduce admin, and make your ecommerce site work harder.

10 Orderwise features your customers will actually use

1. Real-time stock visibility
Customers can see what’s in stock while they shop. It reduces backorders, prevents overordering, and helps people make purchases more quickly. It also cuts down on support queries.

2. Customer-specific pricing and discounts
Your site can show the right price for each customer, based on contracts, tiers or volume agreements. No more manual quoting or pricing calls. Faster buying, fewer mistakes.

3. Order history and quick reordering
Let customers view their full order history and reorder with a click. It’s perfect for B2B buyers placing repeat or multi-location orders. Less friction, more repeat sales.

4. Credit limits and live invoicing
Show live credit balances and outstanding invoices. Customers know where they stand before placing an order. Accounts teams stay in control without chasing your sales team.

5. Delivery updates and tracking
Display real-time delivery statuses and tracking links from Orderwise. Customers stay informed, and your support team handles fewer “where’s my order?” enquiries.

6. Product customisation and bundles
If you sell kits, bundles or configurable products, Orderwise can drive the logic behind it. Customers get accuracy and clarity. Your team gets fewer mistakes to fix.

7. Returns and RMA tracking
Allow customers to submit and track returns online. Connect it to Orderwise and manage the whole process in one place. Less chasing, more transparency.

8. Promise dates and pre-orders
Display live restock dates directly from Orderwise. Customers know when to expect delivery and can pre-order with confidence. That keeps sales moving.

9. Auto-removal of discontinued products
Discontinued or unavailable products are removed or flagged automatically. That keeps your catalogue accurate and avoids basket issues or support headaches.

10. Online quote management
Customers can request quotes, view them online, and turn them into orders. That removes friction and makes your ecommerce site part of the sales process — not an obstacle.

The strategic impact

These 10 features build trust, speed up decision-making, and turn your site into a sales tool your team can rely on. One that does the heavy lifting for repeat orders, account queries, and stock checks without slowing anyone down.

When customers can self-serve, check stock, reorder, and track deliveries, your teams spend less time answering basic queries. Sales, support and ops can focus on what moves the needle.

Real-time, personalised data builds confidence. When customers see their pricing, their invoices, and their delivery dates, it shows you’re on the ball. That keeps them coming back.

Speed matters too. Buyers don’t want to wait for a callback. When your site gives them the answers, they act faster. That’s a serious advantage, especially in B2B environments where every order counts.

This is what a modern B2B buying experience looks like. And it’s what your customers are starting to expect.

Our role: making Orderwise do more

Most agencies who can integrate Orderwise stop at connecting the data. We don’t. We help you turn Orderwise into the engine behind a faster, cleaner buying experience. We power the features that matter to your customers and your team.

Live stock. Personalised pricing. Smart order tools. Done properly.

Let’s make your ERP work harder

We get the hesitation. Legacy systems, cost worries, unclear ROI. But it’s simpler than you think with the right partner.

We start by listening. We find what’s working, what isn’t, and where the value is. Then we build a reliable Orderwise integration that is reliable, scalable, and fits how your business actually operates.