InTouchCRM
Looking for the best CRM to support your business goals? InTouchCRM offers a web‑based customer relationship management platform with built‑in marketing communications tools designed to centralise contact management and help small and medium‑sized businesses nurture leads and communicate with customers.
Talk to us about whether InTouchCRM is the right fit for your business.
About InTouchCRM
InTouchCRM is a cloud‑hosted customer relationship management (CRM) platform that helps organisations store and organise customer and prospect information in a single online system. It combines core CRM capabilities with marketing communication tools so teams can manage contacts, track sales interactions, run email and text message campaigns, and schedule follow‑ups from one interface.
Founded in 2005 and headquartered in the United Kingdom, InTouchCRM is positioned primarily for small to medium‑sized organisations that want a simple, integrated way to manage both customer information and customer‑facing communications without needing multiple disparate systems.
Why businesses choose InTouchCRM
InTouchCRM is selected by businesses that require an easy‑to‑use CRM with built‑in communication tools and centralised contact management.
It supports:
- Contact management – stores and organises customer and prospect data in one central database.
- Sales pipeline and lead tracking – helps visualise deals and manage the progression of leads through sales stages.
- Integrated email marketing – allows users to design and send campaigns from within the platform.
- Text message (SMS) marketing – enables direct messaging to contacts as part of outreach efforts.
- Calendar and task reminders – supports scheduling and automated reminders to help teams stay on top of follow‑ups.
These capabilities allow businesses to centralise customer data, automate routine comms, track sales performance, and maintain consistent engagement with prospects and clients — all from a single web‑based system.
Notable clients / logos: Publicly verifiable client lists were not available at the time of writing.
Rixxo as your InTouchCRM implementation partner
We help businesses select the best CRM platform based on their unique business needs, which are mapped against the Rixxo Impact Framework. Our structured platform selection discovery process is designed to evaluate how platforms like InTouchCRM align with operational, technical, and commercial requirements.
If InTouchCRM is identified as the best solution, we provide platform planning, integration consultancy, and strategic employee and customer adoption support to facilitate successful implementation.
Not sure if InTouchCRM is the best platform for your business?
Choosing the best CRM platform isn’t about picking the biggest name, it’s about finding the one that fits your goals, systems, and growth plans.
Our Platform Selection service helps you cut through the noise with expert guidance, a proven framework, and a clear strategy.
Popular integrations with InTouchCRM
FAQs
There is no single "best" platform, only the one that best fits your business needs, people, and processes. Traditional platform selection focuses on features rather than solving real business challenges. We take a needs-driven approach, ensuring that platform selection is based on how well it aligns with your workflows, goals, and growth strategy, not just on a checklist of features.
Our Platform Selection Service helps businesses like yours evaluate options using a data-driven, structured framework.
Choosing the best platform isn’t just about features; it’s about how well the platform aligns with your business needs, processes, and people. Many businesses fall into the trap of selecting a platform based on a feature checklist without considering how it integrates into their workflows or solves their specific challenges.
Our Platform Selection Service helps businesses evaluate their requirements, assess platform capabilities, and make informed decisions supporting long-term growth and efficiency.
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